The primary website address for American Airways is . You may ebook flights and hunt for vacation packages and other travel requires on the location. You may also obtain your American Airlines account and speak to customer service.
I flew on American airlines for The very first time and past. our baggage was ruined with black grease on it huge hunks out of your handles and wheels. your aircraft was soiled and very unpleasant. the flight crew wasn't helpful at all. My granddaughter was with me which is about 6ft tall no area for her legs and individual laid back again in her seat and he or she could not transfer in the slightest degree in her seat.
I'm so amazed by Tracy Miller inside the reservations Office. I unintentionally booked a flight to the incorrect area and was freaking out, and she labored with me to not only get me to the correct spot but will also discovered precisely the same cost.
I not too long ago experienced a flight cancelled by American Airlines and stood inside a line for forty five minutes for getting rebooked on One more flight. I used to be shocked to discover the gate agents didn't Have a very view in the out there USAIR flights.
I am seventy seven yr outdated I plan this great vacation with my daughter to indicate her our heritage in Chile, we paid Just about $3000.00, we flew to South The usa Chile on 12/27-01/06/2016, then the nightmare began the fly from Miami to Santiago scl , we seat within the runway for 2 hrs due to luggage delayed, the pilot explained it was trouble with not sufficient worker to load the airplane AA957 with baggage. then our seats trouble: seat 41A , my daughter Television was broken, my seat 41B my arms were broken, wouldn’t move up, so and when I need to check out the lavatory I couldn’t rise up, considering that I've Diabetes I have to drop by the toilet that is definitely why I took the tip seat After i tried to climbing more than the arm I cut my leg and was bleeding. I ask the flight attendant for help, she was no help in any way. my daughter attempted to help me by climbing more than me considering the fact that we couldn’t get any help. she slip and fell on each arms wanting to climb in excess of me and bruised the inside of her legs really lousy. We now have photos of her leg and my leg appear to be elephant toes, let me show you it damage so lousy I cried in the soreness, The full two weeks in Chile I had to acquire sneaker a single sizing larger considering that my ft had been so swollen and my daughter couldn’t have on her bathing match given that the inside of her leg had been all bruised up.
Whenever we arrived in Portland our bags weren't there, and American airline individuals have been pretty good and said they'd be brought out the following day.
Get your CEO’s to read about repeat enterprise then they can realize why They are really continuously not earning The underside line. I'm able to Actually express that I’m by no means scheduling with your airline once more. thanks, Sincerely
I approached the agent because of the title of “Susan A†and greeted her with a “Great Early morning!†Her response was a blank stare like I'd no small business staying there then a glare Once i asked her if she was readily available.
I went to my resort and used the subsequent FOUR hours on the telephone with AA within an try and possess the bag sent to LGA first thing in the morning, in which I could be waiting around.
I even tried calling on the telephone and obtained nowhere; all I could listen to is often a recurrent concept and After i ask for to speak to customer relations, I'd get hang up on.
My Mother experienced a worst working experience with AA flight.my Mom is eighty one yrs.old Woman who will not communicate English.We asked for wheelchair guidance as a result of her arthritis along with a language dilemma.We had reconfirmed out ask for prior to her departure and a few days just before all jointly four periods.At DFW airport she necessary to alter plane.She bought off the plane and was instructed to look ahead to a wheelchair support.After waiting around very long time nobody came to help her.On account of not getting a wheelchair help punctually she missed her connecting aircraft to N.J.Somehow she regulate to obtain a plane although not until eventually up coming early morning.Agent was helping her to make an arrangement for her to stay overnight at the Airport.
I won't ever be use AA all over again!! I booked a flight for me and my son to hitch our family on getaway. Extensive story limited a little something arrived up and we are not able to go presently. I known as your organization with in excess of a months recognize. Canceled the fight with cell phone rep John; who was incredibly polite. He did not say something about the quantity of charge I will be happen for canceling the flight. I termed back again to ask with regards to the demand and I used to be advised that I will be demand $200 by AA and $50 in the supply I accustomed to reserve the flight per person. That I might have a $fifteen credit for every human being… I asked to talk to her this article supervisor and Michelle Morgan was the individual I upcoming talked to. She was no help, I questioned to speak to her supervisor and she or he stated that there was no one previously mentioned her. I explained to her which i was confident that there was anyone higher than her. Ultimately she said that I could drop by The shopper relations Website-site. Again I questioned her 2 times for her supervisor’s identify and she or he replied consumer relations. I once again instructed her I required the name of her immediate supervisor, the individual that she described to…the title offered was Jalia Elisidi .
If This can be the new American Airways I’ll go on record as saying I such as the previous one much better. You received’t go broke by shedding my business but you'll have an additional seat available to sell to some other unsuspecting consumer.
You will find a middle aged African American woman with a brief hair Slice and Eyeglasses at your Philadelphia Airport site who refused to offer me her whole name when I asked for it resulting from her despicable Angle. She finally instructed me her name was “D†and hid her name badge as she mentioned this. “D†won't are entitled to a task in consumer service and especially not within your first class check in space where I encountered her. As I rushed past the prolonged TSA line into the self service ticketing counter with only 40 minutes until eventually my flight departed I was happy to discover there was a no cost kiosk. I began to retrieve my reservation and halfway as a result of this process “D†walked around me and reported “This is often for firstclass passengers only†I looked up through the monitor baffled mainly because there wasn’t any indicator or indicator the kiosks had been first class kiosks and In addition I wondered how “D†understood I used to be or wasn't top quality and why she would make these kinds of an assumption. I replied “Justification me?†“D†condescendingly said “These kiosks are for top quality passengers onlyâ€.